xb baji Privacy Policy
How your personal information is collected, stored, and used — reading this policy will make everything clear.
1. Introduction and Scope
This privacy policy applies to all services on the xb baji platform. When you create an account on xb baji, play slots or casino games, place sports bets, or manage deposits and withdrawals — certain information about you is collected. This document explains what that information is, why it is collected, and how it is kept secure.
Using any xb baji service means you are agreeing to the terms of this policy. To understand the full terms of using this platform, you are advised to read the Terms and Conditions page. If you have any questions, the contact details are provided in the contact section below.
This policy applies to users aged 21 and above. We do not collect information from minors, and doing so is against our policy.
2. Types of Information Collected
xb baji collects user information through various processes. This information can broadly be divided into three categories:
2.1 Information You Provide Directly
When you fill in or submit information yourself, that data is collected. This includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
- Login credentials (passwords are always stored in encrypted form)
2.2 Automatically Collected Information
Some information is recorded automatically while you use the platform:
- Device type, operating system, and browser type
- IP address and approximate location
- Login and logout times
- Which games were played, for how many days and how long
- Deposit and withdrawal history
- Cookies and session tracking data
2.3 Information Received from Third Parties
In some cases, necessary information may be verified through identity verification processes or payment gateways. These third parties process information only for specific purposes and follow their own privacy policies.
3. Purpose of Information Use
xb baji uses collected information only for specific and legitimate purposes. These purposes are:
| Purpose | Details |
|---|---|
| Account Management | Registration, login verification, identity confirmation, and secure account maintenance. |
| Financial Transactions | Processing deposits and withdrawals, preventing fraud, and maintaining payment history. |
| Gaming Services | Ensuring the smooth operation of slots, live casino, betting, and other games. |
| Customer Support | Identifying and resolving issues to provide assistance via live chat or email. |
| Responsible Gaming | Detecting unusual gaming behaviour and alerting or assisting the user. |
| Security and Compliance | Maintaining platform security and preventing unlawful activity. |
| Service Improvement | Analysing user experience to improve the quality of the platform. |
xb baji never sells your information to third parties for advertising purposes. We believe that user data belongs to the user — it is not a product.
4. Cookies and Tracking Technology
Cookies are used on the xb baji platform. Cookies are small data files stored in your browser that make your visit easier and more personalised.
4.1 Essential Cookies
Without these cookies, the platform will not work properly. They are used to maintain login sessions, carry out security checks, and ensure core functionality. There is no option to disable these cookies.
4.2 Functional Cookies
These cookies are used to remember your preferred language, game settings, and other personal preferences. They make your next visit more convenient.
4.3 Analytical Cookies
Information is gathered about which parts of the platform are used most and where issues occur, in order to improve the quality of the service. These cookies do not reveal personal identity.
You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
5. Data Sharing and Disclosure
xb baji does not transfer your personal information to third parties for any commercial purpose. However, information may be disclosed in the limited cases below:
5.1 Service Providers
To process payments, necessary information must be shared with payment gateways such as bKash, Nagad, Rocket, and Upay. Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution also use limited information to operate games. These organisations use the information only for their designated tasks.
5.2 Legal Obligations
If a government or law enforcement authority requests information in accordance with the laws of Bangladesh, and providing it is legally required, xb baji will respond accordingly.
5.3 Business Changes
If the business structure of xb baji changes in the future, user information may be transferred to the new entity. Users will be properly notified before any such change.
5.4 With User Consent
Apart from the cases above, no information is shared with third parties without your explicit consent.
6. Data Security Methods
xb baji takes both technical and administrative measures to protect your information.
SSL Encryption
All data transmissions are encrypted using SSL technology to keep your information secure over the internet.
OTP Verification
Two-step OTP-based verification is used for important transactions and account changes.
Encrypted Storage
Passwords and sensitive information are never stored directly — they are kept only as encrypted hashes.
Access Control
Only authorised staff can access specific data, and all access is logged.
However, complete security on the internet cannot be guaranteed. It is also your responsibility to keep your account password secure and to notify us immediately if you notice anything suspicious.
7. Data Retention Period
xb baji retains information only for as long as it is needed. All information is kept while the account is active. Even after an account is closed, some information may need to be kept for a set period for the following reasons:
- Financial transaction records — for a specified number of years as required by law
- Information related to fraud or unlawful activity — until the investigation is complete
- Information related to disputes or complaints — until the matter is resolved
Once this period ends, information is permanently deleted or anonymised so that no individual can be identified.
8. User Rights
As a user of xb baji, you have certain important rights regarding your own information:
8.1 Right to Access
You can find out at any time what information xb baji holds about you. Contact the support team to request this information.
8.2 Right to Correction
If your account contains incorrect information, you have the right to request a correction. Much of the information you can update yourself from your account settings.
8.3 Right to Deletion
After closing your account, you may request that your information be deleted, except where there are specific legal obligations.
8.4 Right to Object to Processing
You may object to certain types of data processing if you wish. However, some processing is essential for providing the service, so disabling it may limit your access to certain features.
To learn more about your rights and protections regarding responsible gaming, visit our Responsible Gaming page.
9. Protection of Minors' Data
xb baji treats the protection of children's and minors' data as its highest priority. This platform is intended for users aged 21 and above, and those under 21 are not permitted to use it.
If it becomes known that a minor has opened an account or provided information, that account will be closed immediately and the related information will be deleted. Parents and guardians are encouraged to monitor their children's internet use.
10. Changes to the Privacy Policy
xb baji may update this privacy policy when necessary. If there are any significant changes, users will be notified in advance by email or through the platform. Continued use of the platform after a change will be taken as your agreement to the updated policy.
The latest version of the policy will always be available on this page. The date of the last update will be shown at the top of the page. You can contact us for any questions or clarifications.
To learn more about xb baji and read about our service history and values, visit our About Us page. The Frequently Asked Questions page may also be helpful for answers to common questions.
11. Contact Us
If you have any questions about this privacy policy, wish to view or correct your information, or need assistance with anything else, please contact the xb baji support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
Contact methods
Support team is active 24/7 — available in Bengali and English.