For players 21 and above

xb baji's commitment to responsible gaming

Q: How do I activate self-exclusion on xb baji?

Contact xb baji's 24/7 live chat or send an email to support@xbbaji.cam to request self-exclusion. Let the team know how long you want to be excluded — your account will be deactivated within 24 hours and cannot be reopened until that period has ended.

Gaming is for enjoyment — not stress or harm. xb baji believes every player must set their own limits. On this page we explain how to enjoy gaming safely and responsibly.

For players aged 21 and above only

Our approach

Let gaming be a conscious choice, not an emotional trap

At xb baji we want every user to make decisions with a clear head. Whether you play casino games or sports betting, always keep in mind that winning is never guaranteed. Every bet carries the risk of a loss, and chasing lost money with more bets is never the right path.

Our Terms and Conditions state clearly that the minimum age to open an account on xb baji is 21. We strictly follow the age verification process because preventing underage users from accessing this platform is our primary responsibility.

When gaming starts to feel like a source of income rather than entertainment, or you find yourself repeatedly placing bets to recover lost money, it is time to be careful. The information and tools on this page will help you stay in control.

Control tools

xb baji's self-limit and protection tools

When you log in to your account you can use the tools below — directly from settings or with help from our 24/7 live chat.

Set deposit limits

Set a maximum amount for daily, weekly, or monthly deposits. Once the limit is reached, your account will automatically stop accepting further deposits.

Bet amount restrictions

Set how much you can bet in each session. This reduces the risk of a sudden large loss during extended play.

Session time limit

Decide in advance how long you will play in one go. When the set time is up, your account will automatically end the session.

Cooling-off break

Temporarily suspend your account for a set number of days. You will not be able to log in during this time — your account will become active again once the break is over.

Self-Exclusion

If you want to stop playing for an extended period, apply for self-exclusion. Once this takes effect, your account cannot be reopened until you contact the support team yourself.

Reality reminder messages

At regular intervals a message will appear reminding you how long you have been playing and how much you have spent in total.

To activate or change any tool, contact our 24/7 live chat. Our support team is always ready to help in Bengali.

Warning signs

How to tell when gaming is becoming a problem

If you notice any of the signs below in yourself, take a break immediately and seek support.

Chasing losses

After a loss, you are trying to win your money back by placing bigger bets — this is the most dangerous warning sign.

Losing focus on family or work

Gaming is taking time away from your family or you are unable to concentrate at work.

Borrowing money or spending savings to gamble

You are going beyond what you can afford — taking on debt or dipping into savings to place bets.

Hiding how much you are gambling

You are keeping your gambling secret from family or friends, or feel uncomfortable telling the truth about it.

Unable to take a break

When you try to stop playing you feel restless or uncomfortable, and your mind keeps pulling you back to the game.

Gambling in response to stress

You are using gambling to cope with depression, anxiety, or loneliness — this is a sign of psychological dependence.

Where to find support

Seeking help is a sign of strength

If you recognise a problem, do not delay — reach out for help. You can take any of the steps below.

xb baji live chat support

Speak directly with our 24/7 live chat team. Whether it is setting limits, a cooling-off break, or self-exclusion, you can get confidential help in Bengali on any matter.

Contact by email

If you prefer not to use live chat, write to us by email. The team responds in both Bengali and English and your matter remains completely confidential. Email: [email protected]

Family and trusted people

Tell someone close to you. Talking openly with a family member or a trusted friend is often the first and most effective step.

Professional counselling

Speak with a mental health professional or an addiction counsellor. Both government and private mental health services are available in Bangladesh — ask a doctor you know for a referral.

Support groups

Connect with others who have faced the same problem. Support groups listen without judgment and help with recovery by sharing practical experience.

Our Commitment

xb baji's commitment to you

xb baji is an entertainment platform — not a solution to financial problems. We actively want every user to stay safe. Our Privacy Policy ensures that any information you share with us for responsible gaming purposes remains completely confidential.

To protect underage users we keep our age verification process active and strictly ensure that no one under 21 can create an account. If you ever believe an underage person is using the platform, please let us know via live chat or email.

Our general FAQ page has answers to more questions about account management, payments, and responsible gaming. Keep gaming enjoyable — keep it within limits.

21+ age verification is always active
Self-exclusion requests are processed within 24 hours
Limit-setting requests are processed immediately
All responsible gaming information is completely confidential
24/7 support team assists in both Bengali and English

Common Questions

Responsible gaming questions and answers

Contact xb baji's 24/7 live chat or send an email to [email protected] to request self-exclusion. Let the team know how long you want to be excluded — your account will be deactivated within 24 hours and cannot be reopened until that period has ended.

Yes, the limit can be increased, but for your safety there is a waiting period after a request to raise it. A request to lower the limit, on the other hand, takes effect immediately. This rule protects you from making large decisions on impulse.

During a cooling-off break you cannot log in, place bets, or make deposits. However, any withdrawal requests made before the break will be processed as normal. Once the break ends, your account will become active again automatically.

Start by listening without judgment and showing empathy. Encourage them to seek help from a professional counsellor. If you believe they are using xb baji, you can inform our support team by email and we will take appropriate action. Remember, simply being there for them is the most important thing you can do.

Date of birth is verified during registration and identity documents may be requested when needed. Accounts for anyone under 21 are not approved. Parents and guardians can also install parental control software on their devices for an extra layer of protection.

With recreational gambling you are in control — you decide how much to play, how much to spend, and when to stop. You can accept losses and the rest of your life continues normally. With problem gambling you lose that control, stopping feels difficult, and family life, work, and relationships begin to suffer. It is best to act as soon as the first signs appear.